Welcome to Pawra. By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

• Pawra is an Australian-owned business.
• Throughout the site, the terms “we”, “us” and “our” refer to Pawra.
• By accessing or purchasing from pawra.com.au, you agree to these terms.
• We reserve the right to update, change, or replace any part of these terms by posting updates
on our website.

2. Products & Descriptions

• We make every effort to ensure product descriptions, photos, and pricing are accurate.
• Colours may vary slightly due to screen settings or photography.
• Our beds and accessories are designed for pets — they are not intended for human use.

3. Pricing & Payment

• All prices are listed in AUD and include GST where applicable.
• Payment must be made in full at checkout before orders are processed.
• We accept payments via Shopify Payments, PayPal, Apple Pay, Google Pay, and major credit/
debit cards.

4. Shipping & Delivery

• We currently ship Australia-wide.
• Shipping is free on all Pawra beds across Australia.
• Standard delivery usually takes 2–6 business days (regional areas may take longer).
• Once your order is shipped, Pawra is not responsible for delays caused by couriers, weather events, or unforeseen circumstances.

5. Returns & Exchanges

• We want your pup to love their Pawra bed. If you need to return or exchange, we accept unused items within 30 days of delivery.
• To start a return, visit our Returns page or email us at support@pawra.com.au
• We’re committed to helping every customer — if you have a unique situation, get in touch and
we’ll work with you to find a solution that benefits your pup.
• Refunds are processed back to the original payment method once items are received and inspected.

6. Warranty

• All Pawra beds come with a 90 day warranty against manufacturing defects.
• Warranty does not cover damage caused by chewing, scratching, accidents, or normal wear and tear.

7. Essential Oil Spray & Other Products

• Our Pawra Pet Room Spray is designed for use on bedding and living spaces — not directly on pets.
• Pawra does not make therapeutic or medical claims about our products.
• Always use as directed on packaging.

8. Liability

• Pawra is not liable for any indirect, incidental, or consequential damages arising from product use.
• Our liability is limited to the maximum extent permitted by Australian law.

9. Privacy & Data

• We respect your privacy. Personal information provided during checkout is used only for order processing, communication, and shipping.
• We never sell your information to third parties.
• For full details, please see our Privacy Policy.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
📧 support@pawra.com.au
📍 88 Fursden Rd, Carina, QLD, 4152, Australia