At Pawra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or purchase our products.

1. Information We Collect

When you interact with our site or make a purchase, we may collect:
• Personal details: name, email address, billing/shipping address, phone number.
• Payment details: credit/debit card information (processed securely via Shopify Payments,
PayPal, or other payment gateways).
• Order details: products purchased, preferences, and communication history.
• Website usage data: through cookies and analytics tools to improve your browsing experience.

2. How We Use Your Information

We use the information we collect to:
• Process and deliver your orders.
• Communicate with you about your purchase, shipping updates, or customer service.
• Send promotional emails or offers (if you’ve opted in).
• Improve our website, products, and services.
• Meet legal, regulatory, and tax obligations.

3. Sharing of Information

• We do not sell or rent your personal information to third parties.
• We may share data with trusted third-party service providers (e.g., couriers, payment processors, Shopify platform services) to fulfil your order and run our business.
• These third parties are only given the information necessary to perform their services.

4. Data Security

• Your data is stored securely through Shopify’s platform, which complies with industry standards for data protection.
• Online transactions are encrypted via SSL to protect payment details.
• We take reasonable steps to prevent misuse, loss, unauthorised access, or disclosure of your information.

5. Cookies & Tracking

• Pawra uses cookies to provide a smoother browsing experience, analyse site traffic, and personalise content.
• You can disable cookies in your browser, but some site features may not function properly without them.

6. Your Rights As an Australian customer, you have the right to:

• Access and update the personal information we hold about you.
• Request deletion of your personal data (subject to legal record-keeping requirements).
• Opt out of marketing communications at any time by clicking “unsubscribe” in emails or
contacting us directly.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “last updated” date shown below.

9. Contact Us

If you have questions or requests regarding your personal information, please contact us:
📧 support@pawra.com.au
📍 88 Fursden Rd, Carina, QLD, 4152, Australia


Last updated: September 2025